QUALIFICATIONS,REQUIREMENTS, DUTIES AND RESPONSIBILITIES Basic Salary Scale: Ksh. 105,570.00 - 139,790.00 (CPSB 04)House Allowance: Ksh. 28,000 p.mCommuter Allowance: Ksh. 14,000 p.m.Other Allowances as Per the SRC CircularsTerms of Service: Three (3) Years Contract (Renewable)Requirement for AppointmentBachelor Degree in Social Sciences, Communication, International Relations, or its equivalent from a recognized institution.A master's degree is an added advantage.Knowledge and relevant work experience of not less than seven (7) years, three (3) of which must have been at senior management level in a public or private sector.Demonstrate outstanding professional competence and administrative ability in the management of public affairs.Duties and ResponsibilitiesCoordinate Customer Service activities in the County.Develop and coordinate implementation of Customer Service policies.Preparation and maintenance of budget estimates for the Customer Service Directorate.Advising the County Chief Officer on all Customer Service matters.Identify and engage relevant stakeholders in the development and execution of County policies, law and project cycles.Initiate and maintain partnership for the directorate resources mobilization and technical support. Compile and submit the quarterly and annual Customer Service report to the office of the Director Customer Service.Coordinate and draw-up the annual County Consolidated Customer Service calendar/work plan.Attend all relevant meetings.Oversee the implementation of relevant County policies and other regulatory frameworks.Any other duties assigned by the Director Customer Service.